Privacy Policy
At Villa Kalimaya, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or stay at our villa.
1. Information We Collect
We may collect personal information in the following ways:
- Directly from you: When making reservations, submitting inquiries, completing forms, or contacting us via email, WhatsApp, phone, or our website.
- Booking information: Details such as your name, contact information, travel dates, number of guests, and special requests related to your stay.
- Payment details: Information required to securely process payments, deposits, or refunds through approved payment providers.
- Website interactions: When visiting our website, we may collect basic browsing information such as cookies, device information, IP address, and website usage data.
2. How We Use Your Information
Your information helps us:
- Manage villa reservations and guest services.
- Communicate booking confirmations, updates, and important stay information.
- Personalize your guest experience and accommodate special requests.
- Process payments and issue invoices or receipts.
- Improve our website, services, and customer experience.
- Send promotions or special offers with your consent.
- Maintain the safety and security of guests, staff, and property.
3. Data Protection
We implement appropriate physical, electronic, and managerial safeguards to protect your personal information against unauthorized access, misuse, loss, or disclosure. While we strive to maintain high security standards, no online system can guarantee absolute protection.
4. Sharing of Information
We do not sell or rent your personal information. Limited information may only be shared with:
- Service providers assisting with booking systems or payment processing.
- Villa staff and trusted partners necessary to deliver requested services
- Legal authorities when required by law or to protect the safety and security of guests and staff.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Opt out of promotional communications at any time.
- Request deletion of your personal information, subject to legal and operational obligations.
6. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us via:
- Website: villakalimaya.com
- Email: [email protected]
- Address: Seminyak, Bali, Indonesia